About NOSM Education Research Communities

Personal Counselling and Wellness

The Learner Affairs Office is committed to providing a preventative and proactive approach for students experiencing personal issues. Students may access services through Learner Affairs by contacting a Learner Affairs Officer.  Where appropriate, referrals to external agencies or services may be suggested.  

Highly confidential issues should be sent directly to the email for the Learner Affairs Officer.

Laura Csontos
Senior Learner Affairs Officer
NOSM at Laurentian University

Phone: 705-662-7248
Email: lcsontos@nosm.ca

Cathy Schroeder
Senior Learner Affairs Officer
NOSM at Lakehead University
MS 2001C

Phone: 807-766-7315
Email: cschroeder@nosm.ca

Sherry Mongeau
Learner Affairs Officer
NOSM at Laurentian University

Phone: 705-662-7257
Email: smongeau@nosm.ca


Our interactions with students are confidential and objective. Our services are for any student who may have questions about finding community resources, is seeking advice for strategies to cope with a personal or professional problem, or if you are navigating a serious crisis. 

We can assist you in achieving personal well-being with a number of self-serve wellness resources:

NOSM Student Support Resources

Host University Health and Counselling Services

Lakehead University Student Health & Counselling
Prettie Residence, 807-343-8361
Lakehead More Feet on the Ground

Laurentian University | Counselling & Support
G-7-Student Street, Single Student Residence (SSR), 705-673-6506
Laurentian University Health and Wellness
Laurentian More Feet on the Ground


Shepell.fgi Student Assistance Program

NOSM students and their dependent family members (e.g. spouse and dependent children) can access Shepell's bilingual short-term professional assessment, counselling, consultation, resource referral and case-management program by calling 1-800-387-4765 (for service in English) or 1-800-361-5676 (for service in French).

You will be provided with the full access to face-to-face, telephonic, and e-counselling as well as resource kits and online services 24 hours a day, seven days a week.

With your first connection they look for the best modality for you to connect, the first available counsellor and set the date, place and time for the first appointment. After that, the learner and counsellor work on times for next meeting.

24/7 via website:  Shepell Workhealthlife

You can confidentially register with the site (top right hand corner).  Enter Northern Ontario School of Medicine as organization and select Northern Ontario School of Medicine - Student Program

My EAP, a free mobile application will allow you and your family members to enjoy access to interactive health and wellness resources alongside access to EAP (employee assistance type) services from your mobile device.

Visit the 'App Store' specific to your mobile device to initiate the free download.

Physician Health Program (PHP)  

Confidential Toll-Free line: 1-800-851-6606 (in-province) available 8:00 a.m. - 5:00 p.m. weekdays

OMA Physician Health Program

The Physician Health Program offered by the Ontario Medical Association (OMA) provides a range of direct services to physicians, residents, students and their families, experiencing problems such as stress, burnout, work-related conflict, emotional, marital and family problems, substance used disorders and psychiatric illness.

PHP provides prompt advice and support to medical students and residents who feel troubled or at risk, their families, and concerned colleagues; preliminary assessment; intervention coordination; referral for counseling and clinical services; and monitoring, case management and advocacy for substance use disorders, and psychiatric disorders.

The PHP clinical staff can refer clients to third party clinical resources for assessment and/or treatment to assist them with problems related to stress, burnout, marital and family issues, conduct or behavioural problems, sexual and boundary issues, gambling, mental health, substance abuse and substance dependence

Resilience: The BASICS Checklist: Preparing a Personal Action Plan (strategies for coping with stress and building resilience)


The Professional Association of Residents of Ontario 

24 hour Confidential Help Line: Toll-free 1-866-HELP-DOC (1-866-435-7362)

Accessible anywhere in Ontario, 24 hours a day, seven days a week PARO Helpline

The PARO Help Line is available to medical students as well as residents.

When you call the toll-free number you will be directly connected to a Helpline volunteer. These volunteers have had extensive training in acute crisis intervention, depression, anxiety and many other conditions. They have also received special training relating specifically to residents including information about hours of work, working conditions and common stressors.

In addition to providing immediate assistance in emergency or urgent matters, the Helpline will provide referrals for such issues as but not limited to:

  • Stress management
  • Eating disorders
  • Sexual, emotional or physical abuse
  • Anxiety
  • Depression
  • Anger management
  • Gender issues 
  • Intimidation or harassment
  • Substance abuse 
  • Career or work-related crisis
  • Relationship counseling 
  • Sexual issues


Good2Talk - Ontario's Postsecondary Student Helpline

Good2Talk is a free, completely confidential and anonymous service that offers you professional counselling, mental health information and connections to local resources.  24 hrs. a day/365 days year round in both English and French.


Community Resources across Northern Ontario

For all threat to life, physical/personal injury call 911


Mental Health Helpline 1-866-531-2600

24/7 Free health services and supports in your community and across Ontario

Site also provides for Webchat ability with a Mental Health Helpline Information and Referral Specialist (they are not a Crisis line but can provide a local crisis number)


Canadian Mental Health Association – Location and contact information for offices across Ontario FInd  CMHA Local Office


Other Contacts

  • Assaulted Women's Help Line - 1-866-863-0511
  • Victim Support Line, Ministry of the Attorney General - 1-888-579-2888
  • National Eating Disorder Information Centre 1-866-633-4220
  • Crisis Pregnancy Hot Line - 1-800-665-0570
  • Ontario AIDS hot line - 1-800-668-2437
  • Lawyer Referral Service (LRS) 1-800-268-8326
  • 211-Ontario Health Care (including medical & counselling Walk-In Clinics)


Web-Based Self-Serve Wellness Resources:

  • ephysicianhealth  - Online physician health and wellness resource which is designed to help medical students, residents and physicians to be resilient in their professional and personal lives. The website is designed to help with personal health issues such as resilience, fitness, substance use disorders, relationships, depression, disruptive behaviour and more.
  • Mind Your Mind
  • Not Myself Today
  • Anxiety BC - Mind Shift
  • MoodGYM


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