Booking an Appointment with LSS
Welcome to the Learner Support Services Appointment Booking site, where booking an appointment has never been easier!
Here, you can schedule an appointment with your Learner Affairs Officers (LAO) and the Accessibility Advisor at your convenience.
HOW TO BOOK YOUR APPOINTMENT
- Select the link to “Book an Appointment” with the Accessibility Advisor or Learner Affairs Officer of your choosing.
- After selection, you’ll see their available slots on the calendar. Select your preferred date, and click on a time that works for you.
- Once you’ve chosen a time, fill out the brief appointment form. This may include your name, contact information, and any specific topics you’d like to discuss during your session.
- After submitting the form, you’ll receive a confirmation email with the details of your appointment. Be sure to check your spam folder if you don’t see it in your inbox.
- If you need to make changes to your appointment, you can easily reschedule or cancel using the link provided in your confirmation email.
Access your LAO’s Schedules
Start your appointment booking process by selecting an LAO below. Once you’ve scheduled an appointment with your LAO, the details will automatically populate in your Google Calendar or your Gmail inbox.
 Laura Csontos Senior Learner Affairs Officer East Campus Book an Appointment with Laura |
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Kathleen Wells |
Maryse Gareau |
Access the Accessibility Officer’s Schedule
Start your appointment booking process with Accessibility Advisor, Melissa Pafford below. Once you’ve scheduled an appointment, the details will automatically populate in your Google Calendar or your Gmail inbox.
Melissa Pafford |
It is a good idea to reach out to your Learner Affairs Officers and the Accessibility Advisor if:
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- You are experiencing academic difficulty
- You are in need of accommodation for a disability during your educational journey
- You require assistance navigating the various support services available to you
- You are facing personal issues or challenges in the University that are affecting your studies
- You have questions about your responsibility and rights as a NOSM U learner and more.
Appointments can be booked for an in-person, over the phone or virtual meeting. To ensure a productive discussion, make sure that you are prepared for your appointment. You can start by creating a list of questions or topics you wish to cover during your meeting and preparing any relevant document you believe will aid the conversation.
FAQ
I am unsure of my assigned Learner Affairs Officer.
If you are not sure of who your assigned LAO is, please contact learnersupportservices@nosm.ca, and you will be connected to your LAO. If you are a resident, and you are unsure of who your LAO is, please contact your program coordinator.
It is outside of the University’s opening hours, but I need urgent support.
If you require urgent counselling, know that you are never alone. Please reach out to Homewood Health via homeweb.ca or any of the 24/7 lines:
1-800-663-1142 (English)
1-866-398-9505 (Numéro sans frais – en français)
1-888-384-1152 (TTY)
604-689-1717 International (Call Collect)
Can I change my appointment time?
Once your appointment is booked, you will receive a confirmation in your Gmail, and it may populate on your Google Calendar, depending on your settings. If you would like to change your appointment, you can simply cancel your current appointment from within the email confirmation you receive or from your Google Calendar. Revisit the Accessibility Advisor or your LAO’s schedule at the top of the page, and book another time slot.
I’m running late for an appointment. What do I do?
If you are running late for your appointment, it is best to contact the Accessibility Advisor or your LAO via phone or email and inform them in advance. Any appointment that is over 15 minutes late would be considered a no-show and automatically cancelled.
My Learner Affairs Officer is not available, am I able to book an appointment with another Officer?
If your LAO’s schedule is not available at the time of your visit, please reach out to them via email to know your next steps.
Can I book an appointment for the same day?
You have to book an appointment at least 48-72 hours in advance and cannot book for the same day. If you need immediate support, please email your LAO directly.
Are drop-ins still allowed?
Yes, you are very welcome to drop into the Accessibility Advisor or your LAO’s office anytime their doors are open.
I mistakenly booked an appointment with the wrong LAO.
Simply cancel your meeting via the email confirmation you received, and book a time slot with the appropriate LAO.