Accessibility

Commitment to Accessibility

NOSM University is committed to equity and accessibility and assuring compliance with the Accessibility Standards for Customer Service, O. Reg. 429/01 and the Accessibility for Ontarians Act, 2005 (“AODA, 2005”).  The University is committed to providing goods and services in such a manner that respects the dignity and independence of persons with disabilities. Further, NOSM University will ensure that all persons with disabilities have equal opportunity to access good and services. Consequently, the University will integrate the provision of goods and services to persons with disabilities into its practices and protocols except when an alternative measure is required on either a permanent or temporary basis, to enable persons with disabilities to obtain and/or benefit from the provided goods and services.

Resources and Information

• Accessibility for Ontarians with Disabilities Act
• O. Reg. 429/07: Accessibility Standards for Customer Service
• O. Reg. 191/11: Integrated Accessibility Standards
• Ontario Human Rights Commission
• Ontario Human Rights Commission Policy on accessible education for students with disabilities
• Council of Ontario Universities Accessibility Resources Website
• eAccessibility Library

Further information related to accessibility at NOSM University can be found in the following areas:

• Learner Support Services Website
• Marketing Communications SharePoint Site
• Health Sciences Library Website
• Human Resources SharePoint Site

Policies, procedures, and other documents can be made available in an alternate format (e.g. large print, Braille, e-text, digital audio, etc.) by contacting the appropriate department.

Please visit NOSM University’s Compliance, Policies and Resources page for more information.

Feedback About Customer Service and Accessibility Issues in the Delivery of Programs, Goods and Services

• Feedback regarding the way NOSM University provides programs, goods and services to people with disabilities takes into consideration the fact that individuals with disabilities may require access to different forms of communication depending upon their disability.
• This means that feedback can be given to the University verbally, by email, by telephone, in writing, or through a third party. All feedback will be directed to Learner Support Services.
• Any complaints received will be dealt with by informing the individual, as well as the Unit or Portfolio associated with the accessibility or customer service issue in the delivery of a program, good or service.
• Individuals may expect a response to the feedback within five business days.

For more information, kindly contact:

Email:  accessibilityfeedback@nosm.ca

NOSM University’s Virtual Health and Wellness Hub

NOSM University understands that health and wellness are interrelated, intersectional, and complex. There are many facets of health and wellness, and most are not completely within individual control. As well, not all definitions of health and wellness are the same, and what might look like health to one person may be unhealthy for another.

We want to make sure you have access to the tools you need to stay well. Browse NOSM University’s Virtual Health and Wellness Hub for learners to find out more about the different aspects of health and wellness, and how you can engage in each during your time at NOSM University, and beyond!

If you have questions about the Virtual Health and Wellness Hub, please reach out to the Learner Support Services Coordinator.